The word EXCELLENT can mean many different things to people.
We all aim to turn our own businesses into EXCELLENT Organisations.
So how do we define an EXCELLENT Organisation?
Let’s look at the some of the common characteristics:
1. Action oriented – focus on making immediate use of facts to make decisions & take action, instead of procrastinating (another word for Committee Meeting)
2. Listen – simple really, talk to your clients and find out the quality & service that they are looking for.
3. Encourage change: Support innovators & risk takers in your organisation. You’re looking for initiative & leadership from your people
4. Respect – your staff are where quality products start & finish. In that respect they are your most valuable resource
5. Vision – Napoleon Bonaparte said, “A leader is a dealer in hope. If you combine hope with clear goals, then people have direction – they know where they are headed and why. They’re much more likely to achieve excellence.
6. Knowledge – know your boundaries; stick to what you know best
7. Innovation – first ask the question: Will this change benefit our customers?
If these are some of the characteristics of EXCELLENT Organisations, how does yours compare?
Is there anything that you would want to change?